NASHVILLE, Tenn. — Today, as part of his agenda to improve accountability and transparency at all levels of Metro Government, Mayor John Cooper announced that his administration has created a Performance Management Team within the Mayor’s Office.
Pursuant to Amendment 1 passed on August 1, 2019, the Performance Management Team will save taxpayer money through greater accountability and improved efficiency and is designed to provide leadership, guidance, and support for all Metro departments on performance management and organizational and process streamlining. These efforts are directed toward improving programs and increasing operational effectiveness and efficiency to provide better service to the Metro customer − both internal and external. The work of the Performance Management Team will serve as a bridge between budgeting and operational management by using performance information to support budget requests and measuring performance results for the sake of financial accountability.
“It’s been said, ‘If you don’t measure it, you can’t improve it,’” said Mayor Cooper. “The Performance Management Team will work to improve efficiency in every facet of Metro Government – and they’ll start by measuring how those of us in Metro Government make use taxpayer dollars in delivering core services to Nashvillians. My administration is constantly working to make Nashville the leading example of an effective and results-oriented government. In order to realize these goals, we must ensure that we are supporting our programs and policies through performance management best practices.”
Mayor Cooper also announced his appointment of Diego Eguiarte as Director of the Office of Performance Management. Eguiarte will report to the Chief Operations Officer, Kristin Wilson, and will be responsible for collaborating closely with Metro department heads to develop a comprehensive set of system and department-specific level performance metrics and goals. He will also develop comprehensive data dashboards aligned with the Mayor’s office strategic priorities and deliver reports on a recurring basis. His start date was December 9, 2019.
Previously, Eguiarte worked with financial services firms Scotiabank and Santander Bank, N.A. before shifting into business operations and international business consultancy. Most recently, he was the Associate Director of Managed Services of IHS Markit, a UK-based information services firm.
Eguiarte earned a bachelor’s degree from Universidad Iberoamericana in Mexico City and a Masters of Business Administration from Loyola University. He teaches finance and business strategy to immigrant entrepreneurs through the Negocio Próspero business course at Conexión Américas.
Recruitment for additional positions within the Mayor’s Office of Performance Management is currently underway.